Returns/Exchanges

Customer Satisfaction
At Garden room, we stand behind the quality of our product and we make things right if you are not satisfied with your purchase. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below.

Returns and Exchanges
You may return any item purchased on our Web site either by mail or in person at our Garden Room store. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes. Shipping and handling charges are non-refundable. To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to:

Garden Room
Attn: Returns Department
2107 E. Capitol Drive
Shorewood, WI 53211

Important: shipping charges are non-refundable.